Frequently asked questions.

You. We are not involved in the money flow. You connect your own account with the payment provider of your choice, the buyer pays you directly. We only get your monthly subscription - transparent costs, one-off and no commission.

Yes, free. We take over customers, tickets, lists, events, reservations and newsletter lists from your existing system - whether CSV export, API connection or database dump. We do this for you.

We integrate all common payment providers. You choose which one it should be and come with your own account. If you want to change provider, you can do so without asking us.

Nighthub is billed to your credit card as a monthly subscription. Transparent prices - no hidden costs and no dependencies on tickets sold or list entries. You can see subscription status, invoices and cancellation options in your profile.

The minimum term is 3 months, after which it can be cancelled at any time. If you pay annually you save money compared to paying monthly.

No. You pay your monthly subscription at a fixed price - no fees per ticket, no fees per list entry, nothing else. You have your costs fully under control. The payment provider you choose has its own fees — these are directly between you and the provider.

Yes. You can activate and deactivate add-ons flexibly - billing takes place from the next billing period.

We'll start together with a demo and set up a test client for you. Talk to us.

Server location is Zurich. Data is encrypted, data protection according to Swiss law (nDSG).

The QR code is fraud-proof. Tickets and wallet links are protected, misuse when re-sending is automatically prevented. We also reliably detect fake QR codes or similar attempts at fraud.

Public forms can be secured with data protection checkboxes and optional newsletter consent. Ticketing landing pages use simple anti-spam measures such as hidden fields against bots.

Daily backups with 30 day retention. Restoration possible at any time free of charge.

Yes. Multi-brand with its own configuration per location — logo, colours, email sender separated. Employees only see their clients. Central evaluation for everyone.

Yes. The data is stored on the app and works even without the internet. If the connection is lost, scanning is still carried out and automatically synchronized the next time you are online - including double scan detection.

Yes. You connect your domain once (e.g. tickets.deinclub.ch), and the shop then runs under your name. Three ready-made layouts or a tailor-made one – you choose.

Yes. Tickets end up directly in your guests’ cell phones. If there are changes, the passes update automatically - without the guest having to open anything again.

Yes. Any past or current event can be saved as a template with one click. You choose which building blocks come along: basics, visibility, flyers, artists and the complete ticketing with categories and prices. For the next event you pick the template, set the date and you are done — Nighthub recalculates sales windows and the publication date relative to the new date. Templates can be edited directly and refreshed from an event at any time.

Yes, as an analysis. Gender, age group and place of residence of your buyers, tickets per order and the ranking of ticket categories — per event and over a freely selectable period, with a comparison to previous events. Only what is requested at checkout is evaluated: you ask for the date of birth optionally, as mandatory or not at all. Every figure shows how many orders it is based on.

Yes, fully. heyteo, the Swiss WhatsApp concierge, books lounges directly in Nighthub: it fetches your upcoming events and the lounges you have released, creates the reservation in your floor plan and can cancel it on behalf of the guest. You control everything under Admin → Settings → heyteo: lounge release per floor plan, instant confirmation or waiting list, cancellation permission and confirmation email. The guest is added to your customer base automatically, and the integration stays off until you switch it on.