Frequently asked questions.

You. We are not involved in the money flow. You connect your own account with the payment provider of your choice, the buyer pays you directly. We only get your monthly subscription - transparent costs, one-off and no commission.

Yes, free. We take over customers, tickets, lists, events, reservations and newsletter lists from your existing system - whether CSV export, API connection or database dump. We do this for you.

We integrate all common payment providers. You choose which one it should be and come with your own account. If you want to change provider, you can do so without asking us.

Nighthub is billed to your credit card as a monthly subscription. Transparent prices - no hidden costs and no dependencies on tickets sold or list entries. You can see subscription status, invoices and cancellation options in your profile.

The minimum term is 3 months, after which it can be cancelled at any time. If you pay annually you save money compared to paying monthly.

No. You pay your monthly subscription at a fixed price - no fees per ticket, no fees per list entry, nothing else. You have your costs fully under control. The payment provider you choose has its own fees — these are directly between you and the provider.

Yes. You can activate and deactivate add-ons flexibly - billing takes place from the next billing period.

We'll start together with a demo and set up a test client for you. Talk to us.

Server location is Zurich. Data is encrypted, data protection according to Swiss law (nDSG).

The QR code is fraud-proof. Tickets and wallet links are protected, misuse when re-sending is automatically prevented. We also reliably detect fake QR codes or similar attempts at fraud.

Public forms can be secured with data protection checkboxes and optional newsletter consent. Ticketing landing pages use simple anti-spam measures such as hidden fields against bots.

Daily backups with 30 day retention. Restoration possible at any time free of charge.

Yes. Multi-brand with its own configuration per location — logo, colours, email sender separated. Employees only see their clients. Central evaluation for everyone.

Yes. The data is stored on the app and works even without the internet. If the connection is lost, scanning is still carried out and automatically synchronized the next time you are online - including double scan detection.

Yes. You connect your domain once (e.g. tickets.deinclub.ch), and the shop then runs under your name. Three ready-made layouts or a tailor-made one – you choose.

Yes. Tickets end up directly in your guests’ cell phones. If there are changes, the passes update automatically - without the guest having to open anything again.